1. Who We Are
www.travel-applications.com owned and operated by Explorers Haven (ABN: 64 629 818 453) provides professional assistance with visa, migration, and travel authorisation applications. International travel can involve detailed requirements, changing rules, and strict timelines. Our role is to simplify these processes by providing clear guidance and structured support, helping travellers progress with greater certainty and confidence.
By accessing our website or using our services, you agree to these Terms and Conditions. If you disagree, please refrain from using our website or services.
These terms may be updated occasionally to reflect changes in our services or regulatory requirements. The latest version will take effect immediately upon publication on our website.
2. Scope of Our Services
We support individuals and organisations with visa and travel authorisation applications across multiple destinations, including Australia, Canada and New Zealand. Our services are designed to reduce uncertainty, prevent avoidable errors, and support well-prepared submissions.
Our support may include:
Personal guidance for visa and travel authorisation
Eligibility reviews based on current published requirements
Assistance with preparing and reviewing supporting documents
Guidance through official government application platforms
Note: We do not issue visas, ETAs, influence decisions, or control processing outcomes. All approvals, refusals, and timelines are determined exclusively by the relevant government authorities.
3. Independent Service Provider
We operates independently. We are not connected to, endorsed by, or acting on behalf of any government department, embassy, or consulate of Australia, Canada, or New Zealand.
Clients are always free to submit applications directly through official government channels without using our services. Our role is to provide structured guidance and application support for those who choose professional assistance.
4. How We Work
We provide structured application support through organised processes and careful review. Our approach focuses on accuracy, clarity, and consistency at each stage of the application journey.
We work with a wide range of travellers, including first-time applicants, repeat visitors, families, and business travellers eligible for visas and ETAs. By clearly explaining requirements and reviewing information before submission, we help make the application process easier to understand and more manageable.
5. Client Responsibilities
When engaging our services, you agree to:
Provide complete, accurate, and truthful information
Supply genuine and current documentation
Review application details carefully before submission
Respond within reasonable timeframes when information is requested
You acknowledge that incomplete, incorrect, or misleading information may affect application outcomes or processing times. Explorers Haven is not responsible for consequences arising from information provided by the applicant.
6. Fees and Payments
Our service fees are all-inclusive, covering professional guidance, application support, and applicable government charges. All fees are explained clearly before work begins. Government fees, once submitted, are non-refundable in accordance with government policy.
Once services have commenced, our professional fees are non-refundable, except where stated in our Refund Policy.
7. Processing Times and Outcomes
Visa or travel authorisation processing times are set and managed by government authorities and may change without notice due to policy updates, workload, or individual circumstances.
While we strive to submit accurate and complete applications promptly, we cannot control processing speed or guarantee the outcomes.
8. Limitation of Responsibility
Explorers Haven is not responsible for outcomes resulting from:
Decisions made by government authorities
Automated assessments conducted by government systems
Changes to visa or travel authorisation policies or procedures
Technical issues or delays within government platforms
Delays caused by third-party services
Information that is incomplete, inaccurate, or misleading
Our role is supportive and advisory. We do not provide legal representation and cannot guarantee approval of any visa or travel authorisation.
9. Accuracy of Information
We take reasonable care to ensure that information provided on our website and during application filling process is accurate at the time it is shared. Government' travel authorisation rules and procedures are subject to change without notice.
We recommend confirming critical information through official government sources before making travel or financial commitments. Final verification remains the client’s responsibility.
10. Privacy and Confidentiality
We are committed to protecting your privacy and handling personal information in accordance with Australian privacy and data protection laws.
Information is collected only to deliver our services and is accessed solely by team members involved in supporting your application. Personal data is not sold or shared with unauthorised parties. For further details, please refer to our Privacy Policy.
11. Use of AI-Generated Images and Illustrative Content
Some visuals on this website, including images and illustrations relating to visa processes, are created or enhanced using AI technology. They are provided to support clarity and general understanding only. These visuals may not represent actual circumstances or official government guidance and should not be relied upon as authoritative information.
12. Intellectual Property
All content on this website, including written material, branding, and images, belongs to Explorers Haven unless stated otherwise.
Unauthorised copying, reproduction, or distribution of this content is not permitted without prior written consent.
13. Governing Law
These Terms and Conditions, and all services provided by Explorers Haven, are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Sydney, NSW.
14. Contact Details
Explorers Haven
Email: info@travel-applications.com
Address: 10 Junia Ave Toongabbie NSW 2146